Delivery & refund policy

All items are hand crafted by Nicola in her Glasgow studio. Handwashing is always recommended for hand made ceramics, whilst these vessels can be cleaned using a dishwasher, this may shorten their lifespan.

 

Payment

All payments are made through PayPal, all major debit and credit cards are accepted and you do not need a Paypal account. Once your order is completed you should receive confirmation by email. You should also receive confirmation once your purchase has been despatched. Additional shipping charges may apply depending on your location and the size of your order, however if this is the case we will  email for confirmation from you first. 

 

Packing
Our packaging is as environmentally friendly as possible, we use recycled paper/newspaper, wood wool, and our use of bubble wrap is restricted to re-using what is sent to us through received deliveries. Enviro boxes are used for shipping. Currently we use pvc tape to secure boxes but once this runs out we will change to paper.

 

Shipping
All purchases are sent via Royal Mail Tracked & Signed or International Tracked & Signed. Currently we ship to the UK, Europe, USA, & Canada. If you are outwith these areas and would like to purchase, this can be arranged, please contact us directly info@nicolahenderson.co.uk. Orders to the UK and Europe generally take between 3-5 days to arrive, USA and Canada generally take 6-7 days. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.

 

Returns
If you are not happy with your purchase for any reason, please let us know by email within 14 days of receipt of your order. We offer a refund for the full price paid for the item but do not pay the initial shipping costs or return shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The parcel is your responsibility until it reaches us so please package goods as safely as possible and ask for proof of postage from your post office. 

This policy is valid for 14 days. If 14 days have gone by since your purchase, we cannot offer you a refund.

 

Privacy
We value your privacy as much as we value our own, any personal information that we receive is wholly confidential and will not be shared with any other parties.